TeamSnap FAQs

How do I register my team?

Why did my player(s) not receive an invitation?

• Did you complete your order and receive the Registration Confirmation? You must click on the 'Register & Pay Later' button on the Secure Checkout screen in order to complete the order. Invitations are emailed once that is done.
• Did you enter the correct email address?
• The email message may have ended up in the spam or junk mail folder. 

To ensure that you receive emails from TeamSnap, please whitelist the following email addresses:

• message-tournaments@teamsnap.com
• donotreply@email.teamsnap.com
• hq@email.teamsnap.com
• hq@secretlair.teamsnap.com
• support@teamsnap.com
• teamsnapinc@comms.teamsnap.com
• support-tournaments@teamsnap.com

If you're not sure how to whitelist an email address, specific instructions for many providers can be found here:

INSTRUCTIONS TO WHITELIST AN EMAIL ADDRESS 

Refer to the 'Team Management Using TeamSnap' document for instructions on resending invitations and sending invitations to different email addresses.

How do I know if my payment was received?

• Log in to TeamSnap (https://events.teamsnap.com/login)
• Click on Receipts under My Account
• Click on the Order # for your team's registration (the Total will be $600.00 or $650.00 depending on submission date).
• Check the Balance Due.
  • If $0.00, your payment has been received. You should have received a receipt by email when it was processed.
  • If a balance remains, payment has not yet been received. If recently mailed, please check back in a day or two.

How do I update information for a player on my roster?

How do I add a player to my roster?

• Invite the player to participate with your team
• Complete the HDLVI Roster Change Request form

How do I update info for Team Representative(s) and/or Coach(es)?

• Team administrators are not allowed to update non-player information
• Send email to hwd@hollywooddodgers.org to request the necessary change(s)

How do players (or parents of youth players) register?